Widerrufsrecht
Last Updated
September 17, 2026
1. Return & Refund Policy Overview
This Return & Refund Policy applies to physical goods purchased from Tableclothsfactory ("we", "us", or "our") through our website.
Exchange requests follow the terms disclosed at the time of purchase.
This policy does not limit consumer protection rights, statutory warranties, or non-waivable rights provided by applicable federal or state laws.
2. Return Timeframe & Request Process
Return requests can be submitted within 30 calendar days after delivery.
Before sending an item back, contact us at hello@tableclothsfactory.shop and provide your order number, delivery date, reason for return, and information about the item's condition.
Consumer rights relating to defective, damaged, incorrect, misdescribed, or non-conforming goods remain unaffected.
3. Return Requirements
Before returning an item, contact our customer support team to receive return instructions.
Returned items should be in suitable condition for return and include the original packaging or accessories included with the order.
Please keep the item, packaging, and information about the item's condition until the return review has been completed.
No restocking fee is charged.
4. Return Shipping Costs
Customers are responsible for return shipping costs for returns caused by personal preference or reasons unrelated to incorrect, damaged, or defective items.
For incorrect, damaged, or defective items, contact customer support before returning the item so that return instructions can be provided.
5. Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, defective, or materially different item, contact our customer support team with your order number and relevant information.
We will review the reported issue and provide assistance through our customer support process.
6. Return Address & Instructions
Contact Tableclothsfactory customer support before sending a return.
Do not send returns to the business contact address unless return instructions have been provided.
Returns should be securely packaged and sent according to the instructions provided by our support team.
7. Return Review & Processing
After a returned item is received, we will review the item and its condition.
Return processing takes 1–3 business days after receipt of the returned item.
This processing period covers our internal return review and does not include additional time required by payment providers to complete refund posting.
8. Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
After the refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
9. Partial Orders, Discounts & Bundles
For partial order returns, refunds are calculated based on the returned items and the purchase details.
For discounted items, promotional offers, or bundled purchases, refund amounts are calculated using the purchase price shown at checkout.
10. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders that have entered processing or shipment cannot be cancelled.
11. Contact Information
Website
www.tableclothsfactory.shop
Customer Support Email
hello@tableclothsfactory.shop
Phone
+49 171 2172686
Business Address
Jungholzweg 16B, Meckenheim, 53340, Deutschland
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET
Saturday – Sunday: Closed
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